Refund policy

Return, Replacement & Refund Policy

Effective Date: 29 August 2026

At UMA LED by Shree Sales Corporation, we are committed to providing quality lighting products and customer support. Because our products include electrical and solar lighting equipment, returns and replacements are subject to the conditions below.

1. General Return Policy

UMA LED does not accept general returns or exchanges for products that have been correctly supplied and delivered in good condition.

Returns or exchanges are not accepted for reasons including:

Change of mind after purchase
Incorrect product, wattage, size or quantity ordered by the customer
Product no longer required
Product not suitable for the customer's intended application
Incorrect selection made by the customer

Customers are requested to review the product description, specifications, quantity and application requirements carefully before placing an order.

2. Damaged, Defective or Incorrect Products

If a customer receives a product that is:

Damaged during transportation
Defective or not functioning properly upon delivery
Different from the product ordered
Missing an essential component listed in the product/package details

the customer must contact UMA LED within 24 hours of delivery.

Claims reported after 24 hours may not be accepted.

3. How to Report a Claim

To report a damaged, defective or incorrect product, contact UMA LED using the contact details provided on our website.

The customer should provide:

Order number
Customer name
Contact number
Clear photographs of the product
Clear photographs of the outer packaging
Photograph of the shipping label, where available
Description of the issue
Video showing the issue, where reasonably required for a technical or functional problem

The product must not be modified, dismantled, repaired or misused before the claim has been reviewed by UMA LED.

4. Claim Verification

After receiving the claim and supporting information, UMA LED will review the reported issue.

If the claim is verified and approved, UMA LED may provide one of the following resolutions, depending on the circumstances:

Replacement of the defective, damaged or incorrectly supplied product; or
Refund of the eligible product amount when replacement is not reasonably possible.

The resolution will depend on the nature of the issue, product availability and verification of the claim.

5. Return of an Approved Product

If UMA LED determines that a product must be returned for inspection or replacement, the customer will receive return instructions.

Customers must not send products to UMA LED without receiving return instructions.

For an approved claim involving a product damaged during delivery, defective upon delivery or incorrectly supplied, UMA LED will inform the customer about the applicable return shipping arrangement.

6. Refunds

Refunds are provided only when UMA LED approves a refund under this policy.

Once a refund has been approved and any required verification or return process has been completed, UMA LED will initiate the eligible refund to the original payment method, where technically possible.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

7. Situations Not Covered

A return, replacement or refund may not be approved where the issue is caused by:

Incorrect installation
Improper wiring or electrical connection
Physical damage caused after delivery
Accidental damage
Misuse or negligence
Unauthorized modification or repair
Failure to follow installation or operating instructions
Normal wear and tear
Damage caused by external electrical conditions
Damage caused by improper handling, storage or installation
Any other damage resulting from use or circumstances outside the product's intended operation

Warranty-related claims, where applicable, are handled according to the applicable warranty terms for the product.

8. Order Cancellation

A customer may request cancellation before the order has been processed or dispatched.

Cancellation requests are not guaranteed and must be accepted by UMA LED.

Once an order has been processed or dispatched, cancellation may not be possible.

If an eligible cancellation is approved, the applicable refund will be initiated to the original payment method, subject to payment gateway and bank processing timelines.

9. Undelivered or Refused Shipments

Customers are responsible for providing a complete and accurate delivery address, phone number and PIN code.

If an order is returned to UMA LED because of:

Incorrect or incomplete address
Customer unavailable to receive the shipment
Refusal to accept delivery
Other customer-related delivery issues

additional shipping or return-to-origin charges may apply.

Where a refund is applicable, UMA LED may deduct shipping, return or other charges actually incurred in connection with the shipment.

10. Customer Responsibility After Delivery

Customers should inspect the package and product as soon as reasonably possible after delivery.

Any visible transportation damage, missing component or incorrect product should be reported within 24 hours of delivery with the required supporting information.